Shipping & In-Store Pickup Information
How do I contact Beautyhabit?
Telephone: 800-377-8771 (toll free) 1-818-707-2555 (local/international)
Mail & Online Order Pick Up: 5321 Sterling Center Drive, Westlake Village, CA 91361
Press Inquiries: email@example.com or 800-377-8771
What are Beautyhabit's hours of operation?
We are in the office from 8 am to 5 pm Pacific Time, Monday through Friday, excluding holidays. We look forward to assisting you with all of your needs and please know that we will respond to your messages and emails as quickly as possible upon our return. Thank you for shopping at Beautyhabit!
We are available for In-Store Pick Up Tuesday through Friday 10 am-4 pm Pacific Time. Please call for an appointment.
We are closed Saturday and Sunday.
MEMORIAL DAY Closing:
Please Note: All Beautyhabit orders are shipped and delivered on business days - Monday - Friday, excluding holidays.
In observance of Memorial Day, our office and warehouse will be closed on Monday, May 27th.
Our regular office and warehouse hours will resume on Tuesday, May 28th.
All orders placed after 2 PM on Friday, May 24th will be shipped on Tuesday, May 28th.
Please note that orders placed prior to the holiday may experience a slight delay as UPS, FedEx and USPS do not deliver or pick up on May 27th.
Does Beautyhabit offer gift wrapping?
We offer free gift wrapping. In the Comments Section on the Cart page, please note which items you would like wrapped and any special message you would like included.
Does Beautyhabit guarantee its products and services?
We guarantee the freshness and purity of all our products. We also guarantee that your order will arrive in safe and excellent condition. If for some reason your order arrives broken or damaged, please contact us immediately (via phone or email) and we will make arrangements to remedy the situation. Please have your order number handy.
Beautyhabit purchases its products directly from authorized distributors, providing you with an extra guarantee of quality and assurance. Due to the nature of the products we stock, many of them completely free from artificial preservatives, we are only able to guarantee a minimum shelf life of 6 months from purchase.
How accurate are Beautyhabit's product descriptions?
Every care has been taken to ensure that all product descriptions and colors are as accurate as possible at the time of publishing but we cannot accept responsibility for any omissions or errors in this information. An accuracy of colors and color charts is not guaranteed because each computer displays colors in slightly different ways.
Beautyhabit does not represent or warrant that the content accessible on this site is accurate, complete or current. Pricing and availability information is subject to change without notice. We reserve the right to refuse shipment of product to anyone for any reason.
How do I know if the item I ordered is in stock?
All items are subject to availability. Validly stated prices on our website remain in effect for so long as the merchandise is available or as otherwise stated on our website. We will inform you as soon as possible if the goods you have ordered are not available and if or when they will be available again.
What if an item I am interested in purchasing is not on the website?
Please contact us as we may be able to special order the item for you. Please note that there may be a minimum purchase requirement from the distributor and all special orders must be prepaid.
How can I receive a sample of a product that I am interested in trying?
Samples are complimentary with your Beautyhabit purchase! You may request up to 3 specific samples in the comments area upon checkout. We will do our best to accommodate your request, based upon availability. We also offer a Fragrance Sample Program, where you can sample 3 different fragrances for $15 - USA shipping and handling costs are included along with a $10 coupon good towards a full-size version of one of the sampled items.
Who do I contact for product information or questions?
All our customer service representatives are fully trained and familiar with the products that Beautyhabit stocks and are always happy to answer any questions and make recommendations.
How do I place an order?
To place your order online, simply click on the "order" button next to the product you would like to purchase. Click on the "Checkout" button on product pages or the "VIEW CART" link at the top of every page when you're finished shopping! Orders can also be placed on the telephone during normal customer service hours.
What methods of payment are accepted?
We accept Visa, MasterCard, American Express, Discover & PayPal. Money orders are accepted by mail to the address above. We're sorry, we cannot accept personal or third-party checks.
Do I have to register to place an order?
No, but if you register on Beautyhabit.com you can save order information, your shipping address as well as payment information.
What if I forget my password?
Click on "I forgot my password" and enter your email address. A link will be sent to your email address to reset your password. Please note that all passwords must be 8-12 characters in length. If your account becomes locked, please contact customer service to have the account unlocked and a temporary password issued.
What do I do if I cannot get my gift certificate to work online?
Please make sure that the gift certificate number does not contain any spaces. If it still will not process please contact customer service during regular business hours.
Can I use more than one Gift or Discount Coupon Code?
Only one Promotional/Coupon/Discount Code is permitted per order and it must be entered correctly in the Code box provided at the checkout page. When entered correctly the Code gift or discount will show in your basket. A Code gift or discount cannot be provided if it has not been entered at the checkout or after your order is confirmed.
How is Minimum Spend determined?
When a Promotional/Coupon Code requires a minimum spend, the minimum spend excludes Gift Cards, delivery fees, taxes. When returning items from your order, if you used a discount/coupon code and your order no longer qualifies, the discount/coupon value will be deducted from your refund; if you used a free gift with purchase Coupon and your order no longer qualifies, the free gift must be returned or its value will be deducted from your refund. When a Coupon Code provides a free gift, the free gift is not eligible for exchange or refund.
How do I receive my gift with purchase?
Codes are required for all gifts with purchase. Only one code may be entered per order and discount codes may not be combined with gift with purchase codes. Gifts with purchase are not eligible for exchange or refund. Please see Return Policies if you are returning any part of an order for which you received a free gift with purchase.
What is Beautyhabit's return policy?
Beautyhabit will be happy to accept returns on most unused merchandise within 30 days of receipt. Unfortunately and without exception, we cannot accept returns on used or opened items - as we guarantee the purity, freshness, and authenticity of the products we sell.
If a product is damaged, please report the damage to us within 3 days of receipt so it can be processed properly.
Certain personal items (toothbrushes, hair brushes, hair accessories, pillow slips, candy and food & perishable items), as well as Gift Cards, Fragrance Samples and Clearance items are considered final sales.
How do I return an unused item to Beautyhabit?
To complete your return, we require a receipt or proof of purchase.
If you need to return an item, simply send us a request to return the merchandise via email at firstname.lastname@example.org or phone us at 800.377.8771. Be sure to tell us which items you wish to return.
We ask that you specify the reason for your return in the email or phone call, as we love to learn how to serve you better.
Once your request is approved, we will notify you via email or on the phone and you will be issued a Return Authorization Number. You may then send back the merchandise which is unopened, unused and in sellable condition, along with your Return Authorization Number.
Please note: Do not send merchandise in a padded envelope or non-sturdy packages - if we receive the product(s) back damaged - we cannot refund you. The item(s) must arrive back to our warehouse in sellable condition. We recommend that you insure the package as well - as we cannot be responsible for items that break in transit or are lost or missing.
Once we receive your returned merchandise, we will promptly credit the original credit card used for purchase. Shipping costs are not refunded unless the return is due to a Beautyhabit error.
Do you need a pre-paid return label? We would be happy to send you one, please note $5.95 will be deducted from your return for the cost of the label. Labels must be used within 7 days of receipt to ensure valid postage.
How do you handle returns when I received a free gift with purchase?
If you received a free gift with purchase and your order no longer qualifies when you return an item, the free gift must be returned unused or its value will be deducted from your refund. Please feel free to keep your complimentary samples, catalog and any coupons you may have received and enjoy them.
To return your product, you should mail your product to:
5321 Sterling Center Drive
Westlake Village, CA
Thank you for shopping at Beautyhabit!
ALL ORDERS ARE SUBJECT TO CREDIT CARD APPROVAL BEFORE SHIPPING.
DOMESTIC ORDERS Most orders are shipped within 24 hours of receipt. Please note all orders are subject to credit card and mailing verification which can take up to five business days. We will contact you in the event that we are seeking verification from your credit card issuer.
$5.95 and free shipping options only apply to orders being shipped within the contiguous United States.
P.O. Boxes - Postal Regulations require that Dangerous Goods (items containing alcohol and aerosols) must ship by Parcel Select Ground, which takes up to 10 days for delivery. USPS provides no tracking information for this service. If you have a street address, your package can be shipped by UPS Ground for quicker delivery and tracking information included.
AK & HI Please note that additional charges apply to orders being shipped to Alaska and Hawaii.
INTERNATIONAL/POSTAL/APO/DPO/PO BOXES ADDRESSES There is no guaranteed delivery date, however, we make every effort possible to have your package arrive as quickly as possible.
UPS SHIPPING - Saturday delivery not available.
EXPEDITED SHIPPING Orders are shipped out the same day if received before Noon (12 PM Pacific Time). They are shipped out the next business day if received AFTER Noon. The day an order is shipped is not counted as a transit day. UPS does not include weekends when counting transit days.
Example: If a 3-day order is placed at 4 PM on Thursday, it will ship out on Friday. UPS does not start counting days until Monday, so delivery would not be expected until Wednesday of the following week.
DELAYS Beautyhabit is not responsible for delays by UPS, FedEx or USPS due to volume, weather, or unforeseen circumstances.
EGIFT CARDS Send an instant eGift Card just in time! eGift Cards cannot be redeemed for cash or applied toward previously placed orders. Purchase value is not included when determining order value for free shipping.
Can I pick up my order in your store?
Yes! We offer free pick up for our local customers. Select the In-Store Pick Up option from the shipping pull-down menu and we will contact you as soon as your order is ready. Please allow at least 3 hours for processing during normal business hours. Orders placed after hours will be processed the following business day. Store hours for pick up are Tuesday through Friday 9:00 am-4:00 pm Pacific Time, please call if you are unable to come by during those hours and we will do our best to accommodate you! Please note: You will receive complimentary samples as well as any gift with purchases for which you qualify at the time of pick-up.
Our address is 5321 Sterling Center Drive, Westlake Village, CA 91361.
Does Beautyhabit offer free shipping?
Yes! Standard Contiguous USA Domestic Ground shipping is free on orders $75* or more. Just select the free shipping option from the pull-down menu when checking out. Offer not available on shipments to Alaska, Hawaii, Puerto Rico, Guam or International destinations.
*Shipping cost is based on the cost of physical product after all discounts are taken. Gift Card purchases are not included as they do not require shipping. Net Product cost of $75 or more will earn Free Standard US shipping.
When will my order ship?
Most Domestic orders are shipped within one business day of receipt. We ship Monday through Friday. Orders placed on Saturday and Sunday are processed on the following Monday. If there should be any delay in shipment or if a product is temporarily out of stock we will notify you right away via email or telephone. All Expedited orders must be placed by 12 noon PT to be shipped the same business day.
Please Note: All Beautyhabit orders are shipped and delivered on business days - Monday - Friday, excluding holidays.
Payments are processed immediately, and if your order is canceled, you will be refunded promptly.
For International orders, please see below: Does Beautyhabit ship outside the United States?
What if an item I ordered is not in stock?
Beautyhabit will contact you to notify you of the backorder. When the item is back in stock we will ship your backorder immediately at no additional cost.
Can I ship and bill to different addresses?
Yes, however, verification of the shipping address may be required which can take up to five business days. We will contact you in the event that we are seeking verification from your credit card issuer.
Can Beautyhabit ship items that contain alcohol?
Certain items considered Hazardous Materials (HAZMAT) including aerosols and alcohol-based products (e.g., pressurized spray cans, hairspray, spray perfumes, nail polish remover, nail polish, etc.) are required by the U.S. Department of Transportation to be shipped by Ground-only transport, due to air transport restrictions and regulations. For these shipments, you will need to choose UPS Ground, or USPS Ground in Checkout, for shipments in the contiguous United States. For P.O. Box addresses, USPS Ground is the only shipping method available. For Alaska, Hawaii, and International locations, UPS and FedEx are the only permitted means of shipping. If your location is not served by one of these carriers, we are unable to ship Dangerous Goods to you. Some countries have restrictions regarding import of this type of merchandise as well.
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Beautyhabit will ship your order, however not all products are available for delivery outside of the United States. All international orders are subject to credit card approval and mailing verification. This process normally takes 2-5 days. Shipping costs vary according to the weight, shipping method, and contents of the package (see question above). First Class Postal Shipping does NOT include insurance, so orders with a value over $100 will be held for confirmation of shipping method. Priority Mail International includes up to $200 of insurance. Orders with a value over $200 will be shipped using UPS so that additional insurance is in place to cover the entire value of the shipment. Estimated shipping times do not include delays for Customs Inspection.
**Please note: Items containing Alcohol must ship as Dangerous Goods by UPS or FedEx. This cost to all countries except Canada is over $150. Some countries are not approved for Dangerous Goods shipments. We will notify you if there are any restrictions on your order. Items containing Alcohol include fragrances, nail polish, many facial toners, mouthwash, etc.
Aerosols such as spray cans and hairspray may not be shipped internationally at all due to International Air Transportation Association (IATA) regulations.
UPS Ground shipments to Canada also incur a Brokerage Fee of at least $25 in addition to the shipping cost quoted plus any duties/customs charges, all payable to UPS before delivery is made.
Customs Fees and Taxes are not included in the shipping costs quoted..
Will I have to pay any additional taxes or fees on my International order?
Once the parcel reaches your border, it will be held until it clears your country's Customs Inspection. At that point, the delivery may be subject to additional duties, taxes, and broker fees over which Beautyhabit has no control. These additional fees are set by your government and/or the delivery carrier.
Beautyhabit is unable to declare items as gifts and must list the actual value of the package on the customs forms.
If shipments are refused or undeliverable, only the cost of the product will be refunded.
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Are my transactions secure?
What do I do if I receive a Payment Processing Error?
Our customer service team is able to assist you with any payment processing error, so please contact us (via phone or email) with any problems you may have placing orders. Most payment processing errors are due to our fraud protection service detecting a difference in the billing address of the credit card and the billing address entered on the order. Please make sure the billing address is entered exactly as it appears on your credit card statement.
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