How do I contact Beautyhabit?
Telephone: 800-377-8771 (toll free) 1-818-707-2555 (local/international)
Mail & In-Store Pick Up: 766 Lakefield Rd. Suite A, Westlake Village, CA 91361
Press Inquiries: email@example.com or 800-377-8771
What are Beautyhabit's hours of operation?
We are in the office from 8am to 5pm Pacific Time, Monday through Friday, excluding holidays. We look forward to assisting you with all of your needs and please know that we will respond to your messages and emails as quickly as possible upon our return. Thank you for shopping at Beautyhabit! We are open for In-Store Pick Up Tuesday through Friday 10am-4pm PST.
Does Beautyhabit offer gift wrapping?
We offer free gift wrapping. In the Comments or Ordering Instructions Section, please note which items you would like wrapped and any special message you would like included.
Does Beautyhabit guarantee its products and services?
We guarantee the freshness and purity of all our products. We also guarantee that your order will arrive in safe and excellent condition. If for some reason your order arrives broken or damaged, please contact us immediately (via phone or email) and we will make arrangements to remedy the situation. Please have your order number handy.
Beautyhabit purchases its products directly from authorized distributors, providing you with an extra guarantee of quality and assurance. Due to the nature of the products we stock, many of them completely free from artificial preservatives, we are only able to guarantee a minimum shelf life of 6 months from purchase.
How accurate are Beautyhabit's product descriptions?
Every care has been taken to ensure that all product descriptions and colors are as accurate as possible at the time of publishing but we cannot accept responsibility for any omissions or errors in this information. Accuracy of colors and color charts is not guaranteed because each computer displays colors in slightly different ways.
Beautyhabit does not represent or warrant that the content accessible in this site is accurate, complete or current. Pricing and availability information is subject to change without notice. We reserve the right to refuse shipment of product to anyone for any reason.
How do I know if the item I ordered is in stock?
All items are subject to availability. Validly stated prices on our website remain in effect for so long as the merchandise is available or as otherwise stated on our website. We will inform you as soon as possible if the goods you have ordered are not available and if or when they will be available again.
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What if an item I am interested in purchasing is not on the website?
Please contact us as we may be able to special order the item for you. Please note that there may be a minimum purchase requirement from the distributor and all special orders must be prepaid.
How can I receive a sample of a product that I am interested in trying?
Samples are complimentary with your Beautyhabit purchase! You may request up to 3 specific samples in the comments area upon checkout. We will do our best to accommodate your request, based upon availability.
We also offer a Fragrance Sample Program, where you can sample 3 different fragrances for $15 - USA shipping and handling costs are included along with a $10 coupon good towards a full size version of one of the sampled items.
Who do I contact for product information or questions?
All our customer service representatives are fully trained and familiar with the products that Beautyhabit stocks and are always happy to answer any questions and make recommendations.
How do I place an order?
To place your order online, simply click on the "order" button next to the product you would like to purchase. Click on the "Checkout" button on product pages or the "VIEW CART" link at the top of every page when you're finished shopping! Orders can also be placed on the telephone during normal customer service hours.
What methods of payment are accepted?
We accept Visa, Mastercard, American Express, Discover & Paypal.
Money orders are accepted by mail to the address above. We're sorry, we cannot accept personal or third-party checks.
Do I have to register to place an order?
No, but if you register on Beautyhabit.com you can save order information, your shipping address as well as payment information.
What if I forget my password?
Click on "I forgot my password" and enter your email address. A link will be sent to your email address to reset your password. Please note that all passwords must be 8-12 characters in length. If your account becomes locked, please contact customer service to have the account unlocked and a temporary password issued.
What do I do if I cannot get my gift certificate to work online?
Please make sure that the gift certificate number does not contain any spaces and that the correct PIN is entered. If it still will not process please contact customer service during regular business hours.
Can I use more than one Gift or Discount Coupon Code?
Only one Promotional/Coupon Code is permitted per order and it must be entered correctly in the Code box provided at the checkout page. When entered correctly the Code gift or discount will show in your basket. A Code gift or discount cannot be provided if it has not been entered at the checkout or after your order is confirmed.
How is Minimum Spend determined?
When a Promotional/Coupon Code requires a minimum spend, the minimum spend excludes delivery fees, taxes. When returning items from your order, if you used a discount/coupon code and your order no longer qualifies, the discount/coupon value will be deducted from your refund; if you used a free gift with purchase Coupon and your order no longer qualifies, the free gift must be returned or its value will be deducted from your refund. When a Coupon Code provides a free gift, the free gift is not eligible for exchange or refund.
How do I receive my free gift with purchase? I don't see a code to enter.
Free gifts with qualifying purchases are automatically given when your order meets the minimum requirements of the offer. No code is needed. Gifts with purchase are not eligible for exchange or refund. Please see Return Policies if you are returning any part of an order for which you received a free gift with purchase.
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What is Beautyhabit's return policy?
Beautyhabit will be happy to accept returns on most unused merchandise within 14 days of receipt. Unfortunately and without exception, we cannot accept returns on used or opened items - as we guarantee the purity, freshness, and authenticity of the products we sell. Certain personal items as well as Clearance and special sale items (percentage off discounts, promotions), are considered final sales.
How do I return an unused item to Beautyhabit?
If you need to return an item, simply send us a request to return the merchandise via email at firstname.lastname@example.org or phone us at 800.377.8771. Be sure to tell us which items you wish to return. When we approve your request, we will notify you via email or on the phone and you will be issued a Return Authorization Number. You may then send us the merchandise which is unopened, unused and in saleable condition, along with your Return Authorization Number. Please note: Do not send merchandise in a padded envelope or other non-sturdy package - if we receive the product(s) back damaged - we cannot refund you. The item(s) must arrive back to our warehouse in perfect saleable condition. We recommend that you insure the package as well - as we cannot be responsible for items that break in transit or are lost or missing. Once we receive your returned merchandise, we will promptly credit the original credit card used for purchase. Shipping costs are not refunded unless the return is due to a Beautyhabit error. We ask that you specify the reason for your return in the email or phone call, as we love to learn how to serve you better!
How do you handle returns when I received a free gift with purchase?
If you received a free gift with purchase and your order no longer qualifies when you return an item, the free gift must be returned unused or its value will be deducted from your refund.
Can I exchange or get a refund on a free gift that I received using a Coupon Code?
When a Coupon Code provides a free gift, the free gift is not eligible for exchange or refund. If the Coupon Code was only valid when meeting specific requirements and your order no longer qualifies when you return an item, the free gift must be returned unused or its value will be deducted from your refund.
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Are my transactions secure?
What do I do if I receive a Payment Processing Error?
Our customer service team is able to assist you with any payment processing error, so please contact us (via phone or email) with any problems you may have placing orders. Most payment processing errors are due to our fraud protection service detecting a difference in the billing address of the credit card and the billing address entered on the order. Please make sure the billing address is entered exactly as it appears on your credit card statement.
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Shipping & In-Store Pick Up Information
Can I pick up my order in your store?
Yes! We offer free pick up for our local customers. Select the In-Store Pick Up option from the shipping pull-down menu and we will contact you as soon as your order is ready. Please allow at least 3 hours for processing during normal business hours. Orders placed after hours will be processed the following business day. Store hours for pick up are Tuesday through Friday 10am-4pm PST, please call if you are unable to come by during those hours and we will do our best to accommodate you! Please note: You will receive complimentary samples as well as any gift with purchases you qualify for at the time of pick-up.
Our address is 766 Lakefield Rd. Suite A, Westlake Village, CA 91361.
Does Beautyhabit offer free shipping?
Yes! Standard Contiguous USA Domestic Ground shipping is free on orders $100* or more. Just select the free shipping option from the pull down menu when checking out. Offer not available on shipments to Alaska, Hawaii, Puerto Rico, Guam or International destinations.
*Valid on orders of $100 or more after any promotions or discounts have been applied.
When will my order ship?
Most Domestic orders are shipped within one business day of receipt. We ship Monday through Friday. Orders placed on Saturday and Sunday are processed on the following Monday. If there should be any delay in shipment or if a product is temporarily out of stock we will notify you right away via email or telephone. All Expedited orders must be placed by 12 noon PST to be shipped the same business day.
Your credit card will not be charged until we ship your order., although a temporary hold is placed on funds in anticipation of your completed order. PayPal payments are processed immediately, and if your order is cancelled, you will be refunded promptly.
For International orders, please see below: Does Beautyhabit ship outside the United States?
What if an item I ordered is not in stock?
Beautyhabit will contact you to notify you of the backorder. When the item is back in stock we will ship your backorder immediately at no additional cost.
Can I ship and bill to different addresses?
Yes, however verification of the shipping address may be required which can take up to five business days. We will contact you in the event that we are seeking verification from your credit card issuer.
Can Beautyhabit ship items that contain alcohol?
Certain items considered Hazardous Materials (HAZMAT) including aerosols and alcohol-based products (e.g., pressurized spray cans, hairspray, spray perfumes, nail polish remover, nail polish, etc.) are required by the U.S. Department of Transportation to be shipped by Ground-only transport, due to air transport restrictions and regulations. For these shipments, you will need to choose UPS Ground, or USPS Ground in Checkout, for shipments in the contiguous United States. For P.O. Box addresses, USPS Ground is the only shipping method available. For Alaska, Hawaii, and International locations, UPS and FedEx are the only permitted means of shipping. If your location is not served by one of these carriers, we are unable to ship Dangerous Goods go you. Some countries have restrictions regarding import of this type of merchandise as well.
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Beautyhabit offers two International shipping options
International Shipping with MyUS.com
We have partnered with MyUS.com to offer convenient, fast international shipping to more than 225 countries for our customers. MyUS.com members receive deeply discounted shipping rates, exceptional customer service, 24/7 online access to their account, and access to other services.
MyUS.com Special New Customer Signup Promotion!
We have partnered with MyUS.com to offer a Special Promotion for our new customer signups through December 25, 2014.
Premium Membership - $20 USD one-time setup fee credited back toward your first shipment + 20% off your first MyUS.com shipment (via DHL, UPS or FDX).
Standard Membership - $10 USD one-time setup fee credited back toward your first shipment + 10% off your first MyUS.com shipment (via DHL, UPS or FDX).
PLUS – all new MyUS.com customers get $10 off their $50 or more order at Beautyhabit.com. Use coupon code: MYUSCOM. Offer expires 12/25/14 – Brand Exclusions Apply.
Sign up with MyUS.com and receive your own U.S. suite number to receive merchandise. MyUS.com provides specialized international package consolidation services from your new U.S. suite number to your international address.
Note: You can use MyUS.com's Personal Shopper service to make a purchase from Beautyhabit. MyUS.com accepts cards with international billing addresses as well as those issued by non-U.S. financial institutions. They also accept wire transfers and will make the purchase on your behalf.
Follow these two steps for international delivery:
1. Join MyUS.com and get your US suite number for export.
2. Shop online at US stores, and ship your purchases through MyUS.
If you are ordering multiple items from us, you'll enjoy the most savings by using MyUS.com Premium Service. This gives you the ability to consolidate packages and orders from a variety of retailers, which saves you even more on international shipping.
If your order includes items which contain alcohol, please note in the comments section that you need to have SDS (Safety Data Sheets) included with your order as these are required by the International Air Transportation Association (IATA) regulations when your order is sent to your country.
Direct International Shipping
Beautyhabit will also ship your order directly to you if you prefer, however not all products are available for delivery outside of the United States. All international orders are subject to credit card approval and mailing verification. This process normally takes 2-5 days. Please place your order online and select the "International Shipping" option from the pull-down menu at check out. Note the shipping costs will total zero when your order is placed online. After we gain credit card approval and weigh your package, we will contact you with the exact shipping cost and will then wait for your approval before sending out your order. Shipping costs vary according to the weight, shipping method, and contents of the package (see question above). Estimated shipping times do not include delays for Customs Inspection.
**Please note: Items containing Alcohol must ship as Dangerous Goods by UPS or FedEx as noted above. This cost to all countries except Canada is over $100. Some countries are not approved for Dangerous Goods shipments. We will notify you if there are any restrictions on your order.
UPS Ground shipments to Canada also incur a Brokerage Fee of at least $25 in addition to the shipping cost quoted, and payable to UPS before delivery is made.
Customs Fees and Taxes are not included in the shipping cost to be quoted.
Items containing Alcohol include fragrances, nail polish, many facial toners, mouth wash, etc.
Aerosols such as spray cans and hairspray may not be shipped internationally at all due to International Air Transportation Association (IATA) regulations.
Will I have to pay any additional taxes or fees on my International order?
With Direct Beautyhabit shipping, once the parcel reaches your border, it will be held until it clears your country's Customs Inspection. At that point, the delivery may be subject to additional duties, taxes, and broker fees over which Beautyhabit has no control. MyUS.com handles the taxes and fees with you when you use their service.
Beautyhabit is unable to declare items as gifts and must list the actual value of the package on the customs forms.
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