Customer Service
Ordering Information
Security Information
Shipping Information

Customer Service
How do I contact Beautyhabit?
Email: info@beautyhabit.com
Telephone: 800-377-8771 (toll free) 1-818-707-2555 (local/international)
Fax: 818-707-6920
Mail & In-Store Pick Up: 766 Lakefield Rd. Suite A, Westlake Village CA, 91361
Press Inquiries: pr@beautyhabit.com or 800-377-8771

What are Beautyhabit's hours of operation?
We are in the office from 8am to 5pm Pacific Time, Monday through Friday, excluding holidays. We look forward to assisting you with all of your needs and please know that we will respond to your messages and emails as quickly as possible upon our return. Thank you for shopping at Beautyhabit! We are open for In-Store Pick Up Tuesday through Friday 10am-4pm PST.

Does Beautyhabit offer gift wrapping?
We offer free gift wrapping. In the Comments or Ordering Instructions Section, please note which items you would like wrapped and any special message you would like included.

What is Beautyhabit's return policy?
Beautyhabit will be happy to accept returns on most unused merchandise within 14 days of receipt. Unfortunately and without exception, we cannot accept returns on used or opened items - as we guarantee the purity, freshness, and authenticity of the products we sell. Certain personal items as well as Clearance and special sale items (percentage off discounts, promotions), are considered final sales.

How do I return an unused item to Beautyhabit?
If you need to return an item, simply send us a request to return the merchandise via email at info@beautyhabit.com or phone us at 800.377.8771. Be sure to tell us which items you wish to return. When we approve your request, we will notify you via email or on the phone and you will be issued a Return Authorization Number. You may then send us the merchandise which is unopened, unused and in saleable condition, along with your Return Authorization Number. Please note: Do not send merchandise in a padded envelope or other non-sturdy package - if we receive the product(s) back damaged - we cannot refund you, it must arrive back to our warehouse in perfect saleable condition. We recommend that you insure the package as well - as we cannot be responsible for items that break in transit or are lost or missing. Once we receive your returned merchandise, we will promptly credit the original credit card used for purchase. Shipping costs are not refunded unless the return is due to a Beautyhabit error. We ask that you specify the reason for your return in the email or phone call, as we love to learn how to serve you better!

Does Beautyhabit guarantee its products and services?
We guarantee the freshness and purity of all our products. We also guarantee that your order will arrive in safe and excellent condition. If for some reason your order arrives broken or damaged, please contact us immediately (via phone or email) and we will make arrangements to remedy the situation. Please have your order number handy.

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Ordering Information
What if an item I am interested in purchasing is not on the website?
Please contact us as we may be able to special order the item for you. Please note that there may be a minimum purchase requirement from the distributor and all special orders must be prepaid.

How can I receive a sample of a product that I am interested in trying?
Samples are complimentary with your Beautyhabit purchase! You may request up to 3 specific samples in the comments area upon checkout. We will do our best to accommodate your request, based upon availability. We also offer a Fragrance Sample Program, where you can sample 3 different fragrances for $15 - USA shipping and handling costs are included along with a $10 coupon good towards a full size version of one of the sampled items.

Who do I contact for product information or questions?
All our customer service representatives are fully trained and familiar with the products that Beautyhabit stocks and are always happy to answer any questions and make recommendations.

How do I place an order?
To place your order online, simply click on the "order" button next to the product you would like to purchase. Click on the "Checkout" button on product pages or the "VIEW CART" link at the top of every page when you're finished shopping! Orders can also be placed on the telephone during normal customer service hours.

What methods of payment are accepted?
We accept Visa, Mastercard, American Express, Discover & Paypal. Money orders are accepted by mail to the address above. We're sorry, we cannot accept personal or third-party checks.

What do I do if I cannot get my gift certificate to work online?
Please make sure that the gift certificate number does not contain any spaces and that the correct PIN is entered. If it still will not process please contact customer service during regular business hours.

Do I have to register to place an order?
No, but if you register on Beautyhabit.com you can save order information, your shipping address as well as payment information.

What if I forget my password?
Click on "I forgot my password" and enter your email address. A link will be sent to your email address to reset your password. Please note that all passwords must be 8-12 characters in length. If your account becomes locked, please contact customer service to have the account unlocked and a temporary password issued.

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Security Information
Are my transactions secure?
Beautyhabit uses industry standard SSL encryption (scrambling) to insure safe transmission of secure information. For more information, please see our Privacy Policy & Terms of Use.

What do I do if I receive a Payment Processing Error?
Our customer service team is able to assist you with any payment processing error, so please contact us (via phone or email) with any problems you may have placing orders. Most payment processing errors are due to our fraud protection service detecting a difference in the billing address of the credit card and the billing address entered on the order. Please make sure the billing address is entered exactly as it appears on your credit card statement.

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Shipping & In-Store Pick Up Information
Can I pick up my order in your store?
Yes! We offer free pick up for our local customers. Select the In-Store Pick Up option from the shipping pull-down menu and we will email you as soon as your order is ready. Please allow at least 3 hours for processing during normal business hours. Orders placed after hours will be processed the following business day. Store hours for pick up are Tuesday through Friday 10am-4pm PST, please call if you are unable to come by during those hours and we will do our best to accommodate you! Please note: You will receive complimentary samples as well as any gift with purchases you qualify for at the time of pick-up.
Our address is 766 Lakefield Rd. Suite A, Westlake Village CA 91361.

Does Beautyhabit offer free shipping?
Yes! Standard USA Ground shipping is free on orders $100 or more. Just select the free shipping option from the pull down menu when checking out.

When will my order ship?
Most orders are shipped within 24 hours of receipt. We ship Monday through Friday. Orders placed on Saturday and Sunday are processed on the following Monday. Your credit card will not be charged until we ship your order. If there should be any delay in shipment or if a product is temporarily out of stock we will notify you right away via email or telephone. Next Day orders must be placed by 12 noon PST to be shipped the same business day

What if an item I ordered is not in stock?
Beautyhabit will contact you to notify you of the backorder. When the item is back in stock we will ship your backorder immediately at no additional cost.

Can I ship and bill to different addresses?
Yes, however verification of the shipping address may be required which can take up to five business days. We will contact you in the event that we are seeking verification from your credit card issuer.

Do I have to be home to receive my order?
Orders over $150 require an in-person signature at the time of delivery. You can waive this requirement by accepting all responsibility for the package and noting in the comments or order instruction section that you would like the package sent with no signature required for delivery.

Does Beautyhabit ship outside the United States?
We do ship internationally, however not all products are available for delivery outside of the United States. All international orders are subject to credit card approval and mailing verification. This process normally takes one week with MasterCard and Visa, three days for American Express and one day for PayPal. Please place your order online and select the "International Shipping" option from the pull-down menu at check out. Note the shipping costs will total zero when your order is placed online. After we gain credit card approval and weigh your package, we will contact you with the exact shipping cost and will then wait for your approval before sending out your order. Shipping costs vary according to the weight and contents of the package.

Will I have to pay any additional taxes or fees on my International order?
Once the parcel reaches your border, it will be held until it clears your country's Customs Inspection. At that point, the delivery may be subject to additional duties, taxes, and broker fees over which Beautyhabit has no control. Beautyhabit is unable to declare items as gifts and must list the actual value of the package on the customs forms.

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